When an 8.9 magnitude earthquake hit Japan in March, 250 miles northeast of Tokyo, it triggered a tsunami that caused major destruction in northern Japan. It also triggered assistance a groundswell of concern, conversation and financial support on social networks. Twitter aided Japanese users by providing a Tsunami support page to help them gain firsthand information,… Continue reading Social media powers immediate, grass-roots giving
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What makes a great talker?
Whenever a fan is willing to recommend you to a friend, you’re doing something right. That said, some talkers are naturally better at spreading the word — and it’s an important thing to remember when creating your word of mouth program. What to look for in your talkers: Passion for your topic. Being great at… Continue reading What makes a great talker?
The 3 reasons people talk about you
Being a great word-of-mouth marketer requires an understanding of the basics that motivate people to talk. Before you start worrying about fancy tools or big campaigns, study the basic human emotions involved in word-of-mouth. All the conversations, buzz, viral sensations, recommendations and referrals boil down to these fundamentals: The “You” reason. The “You” reason people… Continue reading The 3 reasons people talk about you
How Fiskars is building community around a 360-year-old brand
Fiskars — a brand most known for its orange-handled scissors — has been around for more than three centuries. And with its amazing fan community, the Fiskateers, it has shown that great word of mouth can be created for any brand, of any age, making any product. In his Word of Mouth Supergenius presentation, Brains on Fire‘s Geno Church… Continue reading How Fiskars is building community around a 360-year-old brand
What to remember when you’re frustrated and burnt out
There isn’t a hardworking word-of-mouth marketer out there who doesn’t find themselves frustrated, burnt out and, at times, exhausted. Fighting the good fight is hard work — but it’s worth it. What to remember when the feeling hits you: You’re making the customer experience better. Working to earn the respect and recommendation of your customers… Continue reading What to remember when you’re frustrated and burnt out
What political and nonprofit groups can teach you about word of mouth
Some of the most clever and powerful word of mouth comes from those who are in the business of getting people to believe in and fight for a cause: political organizations and nonprofit groups. While their budgets and resources often vary widely, the ones spurring the most change are using a lot of word of… Continue reading What political and nonprofit groups can teach you about word of mouth
How to motivate your talkers to share
Good word-of-mouth marketers earn lots of fans, but the truly great ones are able to get them talking, sharing, tweeting, liking and promoting. This is where the tools, tactics and strategies come in. There are an infinite number of ways to do this, but starting with a few fundamentals will give you a head start.… Continue reading How to motivate your talkers to share
6 steps to getting more of the right people paying attention to you
Here we are with a blog, a Twitter account, and profiles all over the Web. The problem is that getting traction from any of these outlets seems to be taking forever. We’ve shown up on the newest, coolest, hottest, most talked-about venues. Yet any message we send seems to find only a handful people ready… Continue reading 6 steps to getting more of the right people paying attention to you
Leading a new era of customer engagement with customer loyalty 3.0
“That will be $56.02,” said the woman behind the counter. “Oh wait,” I replied. “I am a member of your VIP program.” The woman rolled her eyes. “Do you have your card?” she grumbled impatiently. I rummaged through my wallet, sifting through “buy nine and get the 10th free” punch cards in search of a… Continue reading Leading a new era of customer engagement with customer loyalty 3.0
How a LinkedIn title created a qualified lead
Frank sent me an unsolicited e-mail inquiring about my consulting services. I had no idea who he was at all. Being the (hopefully) good marketer that I am, I asked, “How did you hear about me?” The answer shocked me. “I liked your title on LinkedIn.” As he explained: I found you kind of randomly. … Continue reading How a LinkedIn title created a qualified lead